annoyance in a seemingly pleasant world

I work for a small company (relatively speaking) doing billing and collections for a large company (which I've had previous experiences with as a customer and am honestly ashamed to say I work for them, even in a round-about way). All day I talk to people who need to check their balance, make arrangements for bills they plan to pay, explain to them why they can't make arrangements and must pay their bill before their service termination date, and get treated like crap. Since I haven't been there very long, I am not entitled to paid holidays. There are two in the next two weeks. That's 16 hours of pay missing. Add to that the fact I make little money at what I do, but all the people I am trying to collect money from seem to think I am the one who gets the money they pay (if they actually pay it) and that I make a lavish living at what I do (okay, not all but at least a good 99.98%-kinda like the paternity tests on Maury).

The funniest part is, I owe money to several companies, not entirely all of them are my own fault (at least, not completely).

I get so annoyed by these callers who treat me like crap. I do not enjoy telling people their electricity will be cut off, especially in the middle of winter, when they have 6 kids, three of whom are mentally challenged, and they make their living by selling what they can (including themselves) to get cash (okay, most don't do that, but many say things like that trying to get special treatment). Just pay your bills, or don't. I honestly think if EVERYONE in this country quit paying their bills.. no one would have to pay bills. Sounds good to me.

Argh. I need sleep and caffeine!! Love you!